Sun Hat Questions
Sun Hat Inquiries
Questions about our Sun Hat? Please fill out this form and we will get back to you shortly.
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Frequently Asked Questions
What is your return policy?
Return Window: Items may be returned within 7 days of purchase.
Condition Requirements: Hats must be unused and unworn to qualify for return.
Shipping: Customers are responsible for return shipping costs.
Refund Processing: Once we receive your returned hat in acceptable condition, we will issue a refund for the price of the hat minus shipping and other fees. Refunds are typically processed within 5-7 business days of receipt.
How to Return: Contact our customer service team for a return authorization and shipping instructions before sending your item back.
Is the face shield really removable?
Yes! The face shield attaches and detaches easily so you're in control of your coverage. Pop it on if you need to protect your face from debris and take it off if you prefer an open feel. You get the best of both worlds without needing two different hats.
What does UPF50+ actually mean?
UPF stands for Ultraviolet Protection Factor — it's the fabric equivalent of SPF in sunscreen. A UPF50+ rating means the fabric blocks over 98% of the sun's UV rays from reaching your skin. That's the highest protection rating available, so you can spend more time outside with genuine peace of mind.
How does the back sunshade work?
The back sunshade is a fabric flap that extends down from the brim of the hat to shield your neck and ears — two areas that are easy to forget about and quick to burn. It's built into the hat and doesn't interfere with the fit.
Will it stay on in the wind?
Yes. The hat is designed with a windproof fit so it won't blow off when you're out on the water, on a ridge, or anywhere the wind picks up. For extra security in very strong winds, you can also use a hat clip or chin strap accessory.
What sizes does it come in, and will it fit my head?
The hat is designed to fit most adult head sizes comfortably. If you have specific sizing questions before purchasing, feel free to reach out to us directly and we'll be happy to help you find the right fit.
How do I clean it?
Hand washing in cold water is recommended to keep the hat in great shape. Thanks to the quick-dry polyester fabric, it'll be dry and ready to go again in no time. Avoid machine washing or high heat, as this can affect the shape and UPF rating.
Is this hat good for water activities like fishing or kayaking?
Absolutely. The quick-dry polyester handles splashes, sweat, and humidity without a problem. The full-coverage design — face shield, brim, and back shade — makes it a great choice for anyone spending time on or near the water.
Why is this hat only $17.99 — is the quality good?
Great question. We believe solid sun protection shouldn't cost a fortune. This hat is built from durable, performance polyester with a genuine UPF50+ rating and thoughtful features like the detachable shield and back shade. It's the kind of value that speaks for itself once you've worn it outside for a day.