I am writing this review to compliment James and Blue Owl on the high-level of professionalism. There was an incident In my son‘s apartment garage in which workers dropped something on his hood. James came out and inspected the vehicle to provide a quote. He provided the quote we requested; however, based on the location and the extent of the damage, he indicated he could only remove 80% of the dent AND the car would still need to be painted. For those reasons, he suggested that we not pay for his dent repair, and instead take the car to a body shop. These days, most automobile repair shops only want to take your money. Highly recommend James and Blue Owl! We will certainly utilize his service in the future if needed!